Friendly, Personal Service Value for Money Reliable Emphasis on Quality Always Professional Bishops

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Customer Survey

At Bishops Printers, we pride ourselves on being able to offer the very highest levels of quality, service and customer care so we are always keen on obtaining feedback from you on these issues.

Please spend a few minutes to answer the following survey as your ratings and comments are invaluable to our progression and development as a successful print business.

We look forward to hearing your views.

1 General Questions
A) Name of your business
Postcode
B) Your Name

C) Name of your contact
at Bishops Printers
D) How long have you actively
been using Bishops Printers?
E) How did you originally hear
about Bishops Printers?
Other
F) Why did you start using Bishops
Printers? (please tick all that apply)
Other
G) Since you have been using Bishops,
please rate your overall satisfaction
with us on a scale of 0-10, where ‘0’ is
totally dissatisfied and ‘10’ is completely
satisfied: (please select your answer)
 
2 Interaction with your account manager
General level of interaction with your
Account Manager
Number of visits from your
Account Manager
Length of visits
Number of telephone calls from
your Account Manager
Amount of email correspondence from
your Account Manager
A) How would you prefer to
be contacted?
B) How often would you prefer
to be contacted?
   
3 Rate your account manager
Knowledge & understanding
Friendliness
Customer care
Approachability
Reliability
   
4 Further questions
Does your Account Manager take
an interest in your company?
Is there usually a purpose or reason
for your Account Manager’s call / visit?		  
Does your Account Manager always
undertake the tasks they promise?		  
   
5 Your most recent print job
Quote Number
Speed of quote
Value-for-money  
Communication during process  
Proofs  
Quality of print  
Quality of finishing  
Time taken to complete job  
Overall rating for job  
   
6 Your views of Bishops in general
General customer care
Speed of turnaround
Value-for-money
Friendliness
Professionalism
Reputation
Reliability
Our marketing materials
Our promotional offers / competitions
Our website design
Our website content
   
7 What does Bishops mean to you?
Is Bishops Printers a name you
can trust and rely on?
Do we offer a friendly,
personal print service?
Have you recommended
Bishops to other businesses?
Do you feel proud to be
associated with us?
Have we helped your business
to grow and progress?
Is it a pleasure to work with us?
Do you feel that our prices
are competitive?
   
8 Print Problems and Issues
Have you ever experienced a problem
with any aspect of a print job at Bishops?
Have you ever made a complaint
to Bishops about any aspect?
If you have experienced a problem,
please tick which of the following apply:
 
Other
   
Did we resolve the problem(s)
to your satisfaction?
Are you less likely to use Bishops in
future as a result of these problem(s)?
   
9 Compare Bishops

Please rate Bishops against the main printers you have used in the past year?
What is the best aspect(s) of
working with Bishops Printers?

What would you change about
the way Bishops Printers operates?
   
Thank You

Thank you for taking the time to complete this survey – we really appreciate your views.