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FAQs

General FAQs | Reprographics | Pressroom | Finishing & Despatch

Reprographics


What media formats do you support?

We support CD, DVD, USB Memory Sticks, Email & via our FTP site.

Can you accept both Mac and PC discs?

We can design and output from both platforms, though the Mac takes the bulk of our work.

What do I need to give you when I supply a job?

You need to supply all font files that you've used, whether Truetype or postscript. If postscript, remember to include both the printer and the screen fonts. You must also supply all images and graphics contained within the documents itself, such as EPS, TIFF, JPG and DCS files for example, that you've scanned into Photoshop or created in Illustrator. We will also need up to date lasers to check the job to once it has been output to plate.

Do you use computer-to-plate (CTP) technology?

Yes. We have two Screen CTP B2 plate-setters.

Can you do high-end scans in house?

Yes, we have an A4 Epson 4490 Photo flatbed scanner.

Can you supply folder templates to us?

Yes, please see our Downloads page for more details.

Can you produce colour accurate proofs?

Yes, we can produce high quality proofs that conform with the FOGRA39 print standard.

Can I use files that I've copied from web pages for my artwork for print?

Web graphics tend to be created at low resolution so are largely unsuitable for print work. By all means use them as positional guides, but you may need to recreate the image to achieve a high quality result when printed.

If I'm supplying my own scans or images, what is the ideal resolution?

When submitting Photoshop files we require that the correct format be chosen for final output.

Bitmap tiff: 1200dpi @100%
Greyscale tiff or eps: 300dpi @100%
Duotone eps: 300dpi @100%
CMYK tiff, eps or dcs: 300dpi @100%

All other formats may be supplied, but where necessary a charge may be issued for conversions to correct formats. Also, RGB files will go through a colour conversion to CMYK when they are ripped through our Heidelberg Prinect Workflow.

What Mac and PC applications do you support?

This is a list of our most commonly used applications:

Mac Format  
Application Version
Adobe Acrobat Pro 9
Adobe Illustrator CS5.5
Adobe InDesign CS5.5
Adobe Photoshop CS5.5
Microsoft Word 2011
Microsoft Excel 2011
Microsoft PowerPoint 2011
QuarkXpress 9.1
   
PC Format  
Application Version
Microsoft Word 2007
Microsoft Excel 2007
Microsoft PowerPoint 2007
CorelDraw X4

What is trapping?

Trapping can be applied to an object that is knocked out of a background colour. It puts a slight bleed on the object allowing it to be printed without a white halo showing between the object and the background. Different applications have different ways of applying and displaying trap settings. All trapping is handled by our Heidelberg Prinect Workflow.

If I supply you with a PDF, can you print from it?

We can print from your PDF's - this is our preferred method of supplying files.

Can I supply a job to you in Microsoft Word, Excel, Powerpoint or Publisher?

If you are submitting files for these applications be aware that internally they work on the RGB colour principal and do not separate to either spot colour or CMYK without user intervention. It is advised that you submit your file with adequate time in your schedule for us to edit the files sufficiently for output. It is also advised that if colour clarity is of the utmost importance that wet proofs will be required. For further information please give us a call and we will happily discuss any reservations.

Are there issues with Adobe Illustrator?

We accept any Illustrator file up to CS5.5. Make sure you design your file with the correct content for file output, i.e. number of colours (CMYK, Spot etc.) and also ensure any linked files are embedded or supplied externally. Since the issue of Illustrator 9 we have only encountered one problem with output: - If you require using Illustrators' transparency effects be aware that the final job may only be reproduced as a CMYK job. For instance, we cannot correctly split multi spot Illustrator files to their individual component colours.

What can I do to minimize font problems?

Always ensure that you supply us with all the necessary fonts used within your job. This includes fonts that you've used within placed or embedded graphics, such as Illustrator eps's. Also, try to avoid using any menu stylising within your application. For example, when you stylise a font by 'emboldening' it from the Quark toolbar, Quark displays the text as bold whether the font exists or not and when it prints it will appear only as the unstylized base font. Always select the font through the menu - that way you can only use the fonts that you actually have as opposed to 'virtual' ones.